Services Of India Post Payments Bank

1.Mobile Banking

IPPB offers a state-of-the-art, simple, secure and easy-to-use Mobile banking service through a Mobile app to access your IPPB account and carry out transactions from the convenience of your mobile phone.

Opening a Digital savings account (new customer)

1. Download the IPPB app on your android phone from the app store to activate banking services on the go
2. Open your digital savings account by following on-screen instructions

Process to register for IPPB’s mobile banking (existing customers)

Get benefits of our mobile banking facility by linking your registered mobile number with your IPPB account, opened at the Post Office/ through our Postman/ GDS at your doorstep.
Just follow these simple steps:

Step 1: To activate banking services on the go, download the IPPB app on your android phone from the app store
Step 2: Enter the details mentioned below:

• Account number
• Customer ID (CIF) and DOB
• Registered mobile number

Step 3: You will receive a one-time-password (OTP) on your registered mobile number
Step 4: Set MPIN
Step 5: Enter the OTP

Facilities you can get from IPPB’s mobile banking services

Our mobile banking services are hosted on a platform which is modern, secure and convenient.
Currently available services on Mobile Banking:

• Account balance enquiry
• Request for a statement of your account
• Request for a chequebook (Current Account)
• Stop payment on a cheque
• Transfer funds within the bank
• Transfer funds to other bank accounts
• Pay water, electricity and utility bills
• Recharge prepaid and DTH (direct-to-home) services
• Manage your funds with the linked POSA (Post Office Savings Account) by using Sweep-in and Sweep-out facility

2.SMS Banking

India Post Payments Bank, provides the facility of SMS banking so that customers can quickly access the account details on their mobile phones, simply by sending an SMS to the IPPB’s SMS Banking number 7738062873.

Unique features of SMS banking:

• Compatible with all mobile handsets
• Internet not required
• Accessible anywhere, 24x7
   

To utilise the services, just follow two simple steps:

• Register your mobile number with us for SMS banking
• Send keyword “REGISTER” to 7738062873 from your mobile number, linked to your savings/ current account
   

Currently Available Services on SMS banking:

Services	SMS to be sent on 7738062873
Balance enquiry	BAL
Mini statement	MINI

3.Missed Call Banking

To add to your convenience of banking with IPPB, you can get your account information without any hassles, through the facility of missed call banking. Register your mobile number for IPPB’s missed call banking service and start availing the benefits. 

Unique features of the Missed call banking

• Compatible with all mobile handsets
• Internet not required
• Accessible anywhere, 24x7
   

To utilise the services, just follow two simple steps:

• Register your mobile number for missed call banking by giving a missed call on 8424054994 from the mobile number linked to your savings/ current account.
• Then give a missed call on the following numbers to avail the services as below.
   

Services available through Missed Call Banking

Services	Dial- IN Numbers
Balance enquiry	Missed call to8424046556
Mini statement	Missed call to8424026886

4.Phone Banking

IPPB’s phone banking provides the convenience to access your bank account from the comfort of your home, while at work or on the move. You can get information on your bank account, IPPB’s products & services and resolve queries. For this you need to call our PHONE BANKING service on our toll-free number 155299.

Depending on the type of transaction, our phone banking services could be a combination of IVR (Interactive Voice Response) and interaction with a teleoperator (agent assisted). Transactions that cannot be completed through IVR will be assisted by a dedicated phone banking officer.

You won't need to visit the bank branch for queries, complaints or selected service requests, as all the necessary information can be provided by IPPB’s phone banking services. At present, phone banking services are available in 13 languages through the IVR mode and eight languages through the agent-assisted channel, which will also be extended to 13 languages in the near future, giving you immediate access to IPPB’s products and services.

Benefits of IPPB’s Phone Banking

• 24x7 access account information 
• Immediate response to your queries
• Save time and money by avoiding visits to the bank
• Schedule Doorstep banking services through phone banking

IPPB's Phone Banking Services

• Information on IPPB’s products/services
• Information on the last five transactions
• Call-back function
• Queries related to interest rates
• Account-related information
• Issuing of account statement
• Book a request for Doorstep banking services
• Balance and transaction-related details
• Cheque and clearing-related queries
• Any other banking-related queries

5.QR Card

IPPB QR card redefines the way banking is done. It provides a unique, secure and convenient way to access your account without the hassle of remembering your account number. You do not need to remember your PIN/Password, as transactions can be initiated by using biometric authentication. You can do cash transactions, money transfer, bill payments, or cashless shopping using this card.

In case of a lost or stolen QR card, the money will still be safe in your account as each transaction is authenticated through biometrics. IPPB QR is easy to use. Follow these 3 simple steps:

1. Scan the code
2. Authenticate through biometric verification
3. Complete the transaction